SHIPPING AND DELIVERY

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Free tracked deliveries Australia wide. Spend more than $70AUD for a FREE upgrade to Australia Post Express!

 

It may take up to 3 business days to complete your order, as CROWN STUDIO make most items to order. Current Australia Post delivery times are extended due to covid19.

Parcel Post: 3-8 business days
Express Post Service: 1-3 business days.

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INTERNATIONAL ORDERS

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Spend more than $100AUD for complimentary tracked parcel post for all international orders.

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For all orders under $100AUD, it is a flat rate of $15 for tracked parcel post. Express Post upgrade is also available on checkout.

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Please note, transit times are currently affected by COVID-19 and unpredictable. It will be your responsibility to cover any import duty or taxes charged within your own country.

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REPLACEMENT FOR MISSING OR DAMAGED GOODS

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If your order arrives damaged, CROWN STUDIO will cover the replacement cost and tracked delivery for new items.

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If your items are lost in transit, CROWN STUDIO will cover the cost of a complimentary replacement delivery.

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RETURNS AND EXCHANGES

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CROWN STUDIO gladly accept cancellations of any order prior to shipment.

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CHANGE OF MIND PURCHASES

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Due to the personal nature of these items, earrings cannot be returned for refunds.

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REFUND POLICY

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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DAMAGES AND ISSUES

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us on our online contact form. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question on our online contact form.

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Unfortunately, we cannot accept returns on sale items or gift cards.

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EXCHANGES

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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REFUNDS

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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GENERAL JEWELLERY CARE

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Below are some easy care instructions to help look after your CROWN STUDIO jewellery and keep it in great condition:

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• Store your jewellery in a pouch or box.

• Clean gently with a soft cloth.

• It is best not to sleep, shower or exercise whilst wearing your jewellery.

• Avoid dropping your jewellery onto hard surfaces as the impact can weaken or break the piece.

• Sprays and creams including soap, perfume, moisturiser and suncream will cause damage to some acrylic pieces and metal components, particularly brass, so it is best to remove your jewellery before using any of these products.

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BRASS JEWELLERY CARE

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Brass naturally tarnishes over time, and we think it takes on a beautiful patina. However if you want to get back the shine of your piece, it is easy to clean and look after. Here are our top tips:

 

• Polished brass (and copper) components can simply be cleaned back to their original appearance using a standard brass metal polish (Maas and Brasso are our favourite brands).

• Always follow the manufacturers instructions for your polish.

• Brushed brass can tarnish a little faster than polished brass so we apply a durable lacquer to these pieces for a longer-lasting finish. However, contact with sprays and creams including soap, perfume, moisturiser and suncream may cause damage to this coating and can result in a 'spotty' tarnished appearance.

• If a piece becomes tarnished due to a damaged coating, you can remove the lacquer by cleaning well with a metal polish.

• You can continue to care for the piece by polishing when needed.

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